Careers

Service:
Recreation – Operations

Reports To:
Recreation Supervisor

Location:
Misk Sports Wadi & Various, Riyadh, Saudi Arabia

*Only for Saudi National

Details:
To assist with the daily operations of the facilities and sporting activities and to act up as Recreation Supervisor to cover vacations and absences, as and when required.

Key Tasks:

• Comply with Misk City & KeyFM policies, standing orders, employee code of conduct, and procedures at all times.
• Perform all duties safely, adhering to Misk City Health and Safety Management Systems, risk assessments, and facility SOP’s.
• Handle customer inquiries and ensure adherence to customer care standards.
• Monitor cleaning, safety, and the general safety and wellbeing of users and facilities, ensuring rules are followed.
• Supervise sporting activities and provide coaching/instruction as required.
• Prepare, recover, and ensure the safety of equipment for both sporting and non-sporting activities.
• Assist the Recreation Team in preparing and delivering events on schedule.
• Undertake and maintain up-to-date training and qualifications while ensuring personal competency.
• Provide cover at other facilities, including evenings, weekends, and public holidays as needed.
• Maintain personal fitness and qualifications in line with the post’s requirements.

ON DUTY RESPONSIBILITIES

• Support the safe operation of sports facilities, buildings, and storage areas.
• Assist with opening and closing site facilities.
• Monitor activities and enforce facility usage terms during pitch hires.
• Perform front-of-house/reception duties when needed.
• Ensure smooth session changeovers.
• Liaise with the public, recreation staff, sports staff, and event teams

ACT-UP RESPONSIBILITIES (as required)

• Manage the opening and closing of buildings and facilities during supervisory coverage.
• Address customer inquiries and uphold customer care standards.
• Supervise cleaning, safety, security, and general user wellbeing, ensuring compliance with rules and regulations.
• Complete administrative tasks such as reporting, document updates, and compliance check sheets.
• Assist the Recreation Operations Manager in planning and delivering events.

SITE MANAGEMENT

• Oversee the setup, dismantling, and safe storage of equipment for activities.
• Report any faults, damage, or potential service disruptions.
• Identify and escalate issues with equipment or building conditions.

SPORTS DEVELOPMENT

• Oversee the setup, dismantling, and safe storage of equipment for activities.
• Support the monitoring of sporting activities taking place at the facilities
• Collaborate with the Sports Coordinator to organize leagues, tournaments, community days, and multi-sport events, fostering Misk community engagement.

CUSTOMER SERVICE & QUALITY

• Actively assists with customer service, taking a lead in day-to-day operations to ensure that high standards of customer service are delivered to customers, users and colleagues.
• To be able to communicate and resolve difficult situations at times with customers

POSITION REQUIREMENTS (Essential/Desirable)

Experience/ Knowledge/ Skills

• The ability to communicate effectively in English and the ability to deal with both difficult and sensitive situations from time to time.
• The ability to work on own initiative as well as being part of a team ensuring the operations of the facilities and activities
• Ability to maintain levels of concentration whilst on duty.
• The ability to react to potentially serious situations
• An understanding of health and safety standards
• The ability to meet tight timescales when setting equipment up and down.
• Two years’ experience of working in a sports centre or gym environment.
• Have a good knowledge and understanding of the leisure industry.

Qualifications/ Training

• Leisure, sports or gym industry qualifications and evidence of continued personal/professional development (CPD)
• Coaching qualification in at least two sports
• First Aid Certificate.
• Secondary school education

SAFEGUARDING

• This post is considered as working with Vulnerable Children and Protected Adults, and appropriate criminal checks will be carried out.
• It is an offence to apply if you are barred from working with children or protected adults. Preferred candidates will be required to join Misk City’s Safeguarding Scheme, or undergo a safeguarding Scheme Update check, prior to a formal offer of employment being made by Misk City Sports.